WallexPay
  • General Description
  • Integration Guide
    • Deposits
    • What is Crypto Payment Form?
    • Withdrawals
    • Exchanges
    • Callbacks
    • Payment Terminal
    • Futures
    • Invoices
  • API Documentation
    • Obtaining API Keys
    • Authorization
    • API Reference
    • Callback Examples
  • Confirmations and Limits
  • Crosschain Recovery Policy
  • FAQ
  • How to Start
    • Introduction
    • API Set Up Stage
    • User Permissions
    • Limits and Cold Addresses
    • Balance Management
    • Bank Accounts and Fiat Transactions
    • Transaction and Address Tracking
    • Starting Point of API Testing
Powered by GitBook
On this page

Was this helpful?

Crosschain Recovery Policy

Recovering coins crosschain is an inherently dangerous and time consuming process. Not all the deposits can be recovered and the time frame of recovery is at our discretion. Additional fee might be applied in case recovery of an incorrect transaction is possible but it creates sizable workload for the company.

This policy DOES NOT apply to deposits with incorrect or missing memos on currencies that rely on a message/memo/tag for crediting deposits. These will be recovered in a time frame of our discretion.

This policy DOES apply to any deposits sent to an address of another coin on another network.

Note: We WILL NOT recover coins or tokens we do not support. Nor will we recover funds that were distributed as part of an ICO.

PreviousConfirmations and LimitsNextFAQ

Last updated 4 years ago

Was this helpful?